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How can I track my order?

Once your order has been dispatched, you will receive an email including a copy of your invoice and tracking information. Please follow the instructions within the email to track your order.

How to update your billing and shipping addresses?

Open your Account and click Addresses. If you have an address you can click the Edit option. If you don't have an address you're gonna be prompted to add one.

What is an ethanol fireplace?

An ethanol fireplace is a ventless fireplace that is powered by bioethanol fuel. Plants like corn or sugarcane are fermented to make bioethanol fuel. Ethanol fireplaces produce a beautiful, warm and vibrant flame. Clean burning and eco-friendly, ethanol fires release heat, carbon dioxide (the same stuff we exhale) and steam. Ethanol fires do not require a chimney, vent, gas line, or electricity and can be installed virtually anywhere - indoors or outdoors. EcoSmart Fire offers a variety of ethanol fireplace options including ethanol burners for a custom fireplace design, freestanding and portable fireplaces, ready to install built-in wall ethanol fireplace inserts, and ethanol fire pits and fire tables.

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